Remote
Fast, predictable, works for the majority of issues. EU business hours staffed by default; 24/7 on retainer.
ChannelPhone, email, ticket portal, screen-share, secure remote desktop
SLAResponse under 30 minutes during covered hours
ToolsRMM, MDM, scripted automations, audit logs on every session
Best forDay-to-day support, software issues, account problems, monitoring, patching
On-site
When the device is bricked, the cabinet is locked, or the network is unreachable from outside. Local engineers in every EU country.
CoverageAll 27 EU member states + UK, Norway, Switzerland
SLAEngineer on-site within 48 hours, faster on contracted retainers
ToolsSpare parts kit, cable testers, console adapters, vehicle-equipped
Best forHardware failures, office build-outs, rack work, surveys, on-prem rollouts