Services

Remote, on-site, or both — depending on what fixes it.

Most things solve over a remote session. Some don't. We don't make you pick.

Remote

Fast, predictable, works for the majority of issues. EU business hours staffed by default; 24/7 on retainer.

ChannelPhone, email, ticket portal, screen-share, secure remote desktop
SLAResponse under 30 minutes during covered hours
ToolsRMM, MDM, scripted automations, audit logs on every session
Best forDay-to-day support, software issues, account problems, monitoring, patching

On-site

When the device is bricked, the cabinet is locked, or the network is unreachable from outside. Local engineers in every EU country.

CoverageAll 27 EU member states + UK, Norway, Switzerland
SLAEngineer on-site within 48 hours, faster on contracted retainers
ToolsSpare parts kit, cable testers, console adapters, vehicle-equipped
Best forHardware failures, office build-outs, rack work, surveys, on-prem rollouts
Capabilities

The full stack. No referrals to "a partner".

Every line below is delivered by our own engineers, on our own contracts.

01 / Helpdesk

End-user support

The unglamorous work that keeps a business running. Tickets answered, devices unstuck, accounts unlocked.

  • Windows / macOS / Linux desktops
  • Microsoft 365, Google Workspace
  • VoIP softphones, headsets, peripherals
  • Onboarding and offboarding workflows
02 / Field

On-site engineering

Boots on the ground for everything you can't fix from a desk.

  • Office moves, build-outs, refits
  • Rack and stack, structured cabling
  • Wi-Fi heatmap surveys and remediation
  • Hardware swap-outs, decommissioning
03 / Network

Networking

The plumbing — designed, documented and observable.

  • Firewalls, VPN concentrators, SD-WAN
  • Routing and segmentation (VLAN, ACLs, NAC)
  • Site-to-site and multi-region links
  • Carrier liaison: ISP procurement and uplift
04 / Servers

Servers & infra

Boxes that need patching, monitoring, hardening, and a tested restore.

  • Linux and Windows server fleets
  • Hyper-V, VMware, Proxmox, KVM
  • Backup and tested disaster recovery
  • Monitoring (Prometheus, Zabbix, agents)
05 / Cloud

Cloud & SaaS

Migrations and steady-state operations across the major clouds and the SaaS sprawl that surrounds them.

  • AWS, Azure, GCP — landing zones and steady state
  • Identity: Entra ID, Okta, Google IDP
  • Cost reviews and right-sizing
  • Microsoft 365 and Exchange Online
06 / Security

Security & compliance

Practical posture work, not theatre.

  • Endpoint MDM, EDR/AV deployment
  • GDPR / ISO 27001 readiness audits
  • Phishing-resistant MFA rollouts
  • Incident response on call
07 / Hardware

Hardware lifecycle

Procurement to decommissioning, including the boring middle.

  • Vendor-neutral procurement
  • Imaging, asset tagging, deployment
  • Repairs, RMA handling, warranty claims
  • Secure wipe, recycling, e-waste compliance
08 / Voice

Voice & collaboration

Phones, video, conference rooms — and the SIP plumbing underneath.

  • Hosted PBX rollouts and migrations
  • SIP trunking, number portability
  • Teams Phone, Zoom Phone, 3CX
  • Meeting room AV and certified devices
09 / Advisory

Advisory & vCIO

For the months you don't need a fix, just a steady hand.

  • Quarterly business reviews
  • Roadmap and budget planning
  • Vendor consolidation
  • RFP and contract negotiation

Pick a service. Pick a country. We're already there.

Tell us what's broken or what you're planning. A technician will be back to you within one business day.

Get in touch